QR code table ordering and online waiter call button

From the moment an online order is placed, your guests transition from being a transaction to becoming customers with whom you can build a long-term relationship. By scanning a code and placing an order, they initiate an online dialogue.

Furthermore, an online menu streamlines processes, saves time, and prevents ordering mistakes. It also serves as a helpful tool for customers, providing immediate access to the menu and the ability to place orders without having to wait for a server.

How does a mobile waiter function, and how can QR code table orders be placed in a restaurant?

A restaurant guest, while inside a restaurant or cafe, scans the QR code and opens the menu on his smartphone. The menu opens with the number of the table at which the guest is located. An order will be placed for this table.

It is easier for guests to make a choice when they can see images and descriptions of the dishes. This allows them to place their order more quickly without needing to involve a waiter. This also helps to minimize mistakes on the part of the waiter. As a result, both the guest and the business are happy.

After an online order is placed, the staff will receive a notification indicating a table number for a new order. The waiter can then clarify the order or relay it to the kitchen.

The process takes only a few minutes without unnecessary waiting or movements, while the business maintains contact with the new guest.

What devices are used for QR code table ordering in a restaurant?

Guests use their smartphones to place an order and make a payment. The restaurant can also offer a tablet or use a robot waiter.

To process orders, waiters and administrators can use smartphones, tablets, and POS terminals.

The Platto menu seamlessly integrates with a variety of POS systems, streamlining the process of sending online orders directly to the terminal.

Online waiter call button

Guests often get frustrated waiting for a waiter, having to search for them, raise their hand, and wait for them to finish their tasks before being able to approach.

Using a call button on their smartphone, guests can avoid waiting times and other inconveniences. A notification will be instantly sent to the group of waiters, indicating the table where the guest is sitting.

Online restaurant reservations

In the past, restaurants used to take table reservations via phone calls, which could distract the receptionist and make the guests uncomfortable.

In the Platto menu you can now reserve a table online with just a few clicks. Simply specify the number of guests, along with the date and time of your reservation. The receptionist will receive a chat notification and follow up to confirm the reservation at a convenient time.

Online ordering with QR codes for food courts

If the food court is crowded, you may have to wait in line to place an order, which can deter guests. Lack of availability notifications or unsanitary pagers creates an unpleasant experience.

A QR code is a simple way to connect guests to an online menu and allow them to place and process their orders remotely. SMS notifications will let guests know when their orders are ready, eliminating the need for pagers. Guest information will be securely saved in the database. By displaying a QR code on a screen, stand, or in the food court, you’ll experience the convenience it brings.

Online orders for delivery

Almost every city has restaurant food delivery services that require a commission of about 35% of the proceeds from the order. With an online menu, you can take and fulfill your own delivery orders.

One of our clients delivers 30 lunch menu orders to a neighboring office building on foot. By connecting online payment, you won’t need terminals and cash payments.

Online pickup orders

A cost-effective option for businesses is to offer takeout orders. With takeout orders, you don’t need to use a dining area, wash dishes, distract servers, or deliver the order. You can save money and improve the guest’s experience by allowing them to place orders online instead of calling the restaurant.

Customers will browse the menu online, add items to their basket, and place their order on the website. As a bonus, they will receive an SMS notification when their order is ready.

Analytics and client base

Online orders are stored in the database, creating a client base. Maintain a customer base, implement a loyalty program, analyze user behavior, and initiate additional communication to gather feedback.

Online menu is a comprehensive application where each visitor leaves their mark. By utilizing analytics services like Google or Facebook Pixel, you can gain a better understanding of your customers, create similar audiences for targeting, or improve contextual advertising.

Conclusion

Online menus are essential for restaurants in 2024. Platto, a digital menu, is continually updated with additional tools for businesses and guests.